Three Steps to a Successful Team


This month’s Extended DISC® Success Story is all about successful team profiling. Naturally, we had to have Wayne Dellow of Good Communications Ltd, spill the beans.

Wayne has been a respected and sought after business coach for more than 15 years. For 11 of those years he has been using Extended DISC® assessment and our new online platform FinxS, to help build successful teams of all shapes and sizes. Wayne uses Extended DISC® extensively as part of his Team Development offering. The DISC Team Analysis is a useful tool to identify a team’s preferred way of doing things, including their natural strengths and areas of development.

Wayne’s Steps to build a Successful Team:

Step One: Put all individuals through the Individual DISC Assessment. This allows the members to identify their DISC profile and helps to increase their levels of self-awareness.

Step Two: Generate a DISC Team Analysis from the FinxS System to discuss how the individuals work together and where any compatibility/friction may appear.

Step Three (Optional): If there are individual training needs Wayne will then put a candidate’s results against a customised FinxS Assessment (i.e. leadership, communications, and sales report etc.).

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What are the Outcomes of this Process?

Wayne admits there are “definitely some people who get a shock to realise how others see them. Naturally we assume that everyone thinks and acts the same, but this is not the case – what one says and what someone else hears is not always the same thing.”

During one of his training sessions, Wayne discovered that, a high D-Style person had no idea that his team members, who were a mix of S & C Styles, thought him to be very rude. This was because he did not make time for conversation (n.b. If you’re an I or S style, you’ll know this is a very important aspect of your day!). “Once I ran the team debrief, the “high D then modified their behaviour to incorporate the other team members more. The S/C Styles came to understand that they shouldn’t take the ‘getting on with tasks attitude’ as a personal attack.”

After Wayne’s 11 years of success stories, would he still recommend Extended DISC® to other companies? “No question!” he replies “Extended DISC®/FinxS doesn’t just look at who I am trying to be, but who I actually am. “

“In an ideal world I would suggest every person has an Extended DISC® profile done, however (as a minimum) I would suggest those in senior positions should be profiled, and not just as a one-off. Lessons learned should be utilised every day and constantly refined.”


If you would like to get in contact with Wayne or the team at Good Communications Ltd, visit the website here: