There are a number of reasons why Extended DISC® assessments are occasionally classified as unreliable and therefore invalid.

Fortunately, Extended DISC® has the strictest internal rules for identifying results that do not carry the reliability required.  Unlike other assessment tools, the system recognises inconsistent answers, classifies them as “Invalid” and does not produce a result.    

This ensures that the overall validity of the results remains reliable.   

An invalid profile does not necessarily indicate a problem.  It is very likely that one or more of the following things happened:

• The candidate may not have been able to concentrate when completing the questionnaire, may have been interrupted while completing it or perhaps simply misunderstood the instructions.
• They may have tried to ‘beat the system’ by producing answers that presented a different behavioural style, because they thought that the resulting assessment would impress or suit their current situation.
• They may not have answered the questions in their native language.
• They may be frustrated in their present situation or be uncertain about their goals.
• They may have simply taken too long to answer the questions – looking for some deep and meaningful answer.

In these situations, we recommend that you simply ask the candidate to complete the questionnaire again but remind them of the importance of not being interrupted and that they need to complete the assessment within the 10-15 minute timeframe.  It is also recommended that they have a break (ideally 24 hours), before completing the assessment again, so they are not anxious about the result. 

It might be helpful to encourage the individual to relax and remember that the assessment is not about being right or wrong, good or bad.

Note:  An invalid report does not consume any points (no cost incurred), but if a password is required a new one needs to be issued.